Daily Bread Co-operative Ethical Purchasing Policy

Our Purpose

At Daily Bread Co-operative, we believe every purchase is an opportunity to support a fairer, healthier and more sustainable food system.

As a worker co-operative, we aim to stock products that reflect our values while offering quality, affordability and choice for our customers.

Our purchasing decisions are guided by positive principles.

Our Principles

When selecting products and suppliers, we will seek to support those that demonstrate one or more of the following:

• Fair treatment of workers throughout the supply chain.

• Environmentally responsible production and distribution.

• Organic farming and sustainable agricultural practices.

• Fairtrade and fairly traded products where appropriate.

• Vegetarian and vegan food choices.

• Minimal, recyclable or compostable packaging.

• Refill and low-waste shopping opportunities.

• Independent producers, co-operatives and social enterprises.

• High product quality and good value.

• Transparency about sourcing and ingredients.

Factors We Consider

Our buying decisions take into account:

• Product quality.

• Customer demand.

• Price and value.

• Availability and reliability of supply.

• Environmental impact.

• Ethical credentials.

• Packaging.

• Food safety and legal compliance.

• Support for local producers where practical.

Products We Do Not Normally Stock

As part of our long-standing values, Daily Bread does not normally stock:

• Meat and meat products.

• Products that conflict with our ethical principles or legal obligations.

• Products where we have significant concerns regarding quality, safety or traceability.

• We will not knowingly stock any product that contains GMO’s

• We do not stock Oatly, Ecover, Pukka teas and other brands we have concerns on their corporate ownership, trading ethics, or other reasons

• We will not knowingly stock any product that is from Israel

Review and Dialogue

We recognise that information and circumstances can change over time. If a supplier, manufacturer or country connected with one of our purchasing decisions wishes to provide further information or demonstrate changes in its practices, we are happy to listen and review our position in good faith.

Where appropriate, we will consider evidence, engage in constructive dialogue and amend our decisions if we believe it is consistent with our ethical principles and the interests of the co-operative.

On significant ethical issues, we may also seek the views of our customers and members, recognising that Daily Bread Co-operative exists to serve its community. Their opinions are an important part of our decision making process, alongside the available evidence and our co-operative values.

Working With Suppliers

We value long-term relationships with suppliers who share our commitment to ethical trading.

We encourage suppliers to:

• Reduce unnecessary packaging.

• Improve environmental performance.

• Increase transparency around sourcing.

• Work collaboratively on product development and customer education.

• Promote products responsibly.

Continuous Improvement

We recognise that no supplier is perfect. Rather than applying rigid rules, we seek continual improvement and constructive dialogue.

Where concerns arise, we will:

1. Seek further information.

2. Discuss the issue with the supplier where appropriate.

3. Consider whether improvements are being made.

4. Review whether the product continues to meet our purchasing principles.

Transparency

We welcome feedback from customers, members, staff and suppliers regarding products we stock.

Where questions arise about a product or supplier, we will consider the available evidence carefully and review our purchasing decisions where appropriate.

Review

This policy will be reviewed periodically by the worker members to ensure it continues to reflect the values and objectives of Daily Bread Co-operative.

Remittance Terms We normally expect payment on despatch of the order, this can vary.

Product Information

Product information, photographs, and pack sizes are all for illustrative purposes and general advice. Though we believe them to be correct they cannot be guaranteed. From time to time recipes, packaging, dietary classifications and ingredients vary and change and we may not always be as up to date as we would like to be, so please always check the details on the packaging before using. This is especially important if there is a possibility of an allergic reaction.

Please contact the manufacturer of the goods, or your own doctor directly if you have any doubts concerning the nature of product ingredients or if you suspect that you may be allergic to the ingredients.

Please note that we store nuts on our premises along with all other products, we do not have a special nut-free zone.

Returns Policy – 7 Days

At Daily Bread Coperative Ltd want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 7 days of receiving or purchasing instore your goods and we will do our best to resolve the issue.

Perishable and Food Products

For food safety reasons, we cannot accept returns of opened, partly used, or damaged food products unless they are faulty or not as described.

If you receive an item that is damaged, faulty, or past its best-before/use-by date when it arrives, please let us know immediately. We may ask for a photo to help us investigate and prevent it happening again.

If the product is unopened and in its original packaging, you may return it to us within 7 days for an exchange or refund.

Non-Food Products

Non-food items (such as household or eco products) can be returned within 7 days as long as they are unused, unopened, and in resalable condition.

How to Arrange a Return

Contact us within 7 days of delivery by email or phone with your order number and details of the product.

We will confirm the next steps – whether a replacement, refund, or return is appropriate.

If a return is required, items must be securely packaged. We recommend using a tracked service, as we cannot be responsible for goods lost in transit.

Refunds and Exchanges

Refunds will be processed within 7 working days of receiving the returned item.

Where appropriate, we can also arrange a replacement or exchange.

Refunds will be made to the original payment method.

Exceptions

We cannot accept returns after 7 days unless required by law.

We cannot accept returns on items that have been misused, improperly stored, or damaged after delivery.

Shipping And Handling

Please note changes in delivery charges below.

The cost of delivering our products has increased 'again', and for some time we have absorbed these rising costs ourselves. Unfortunately, this is no longer sustainable in the long term, so we have made the difficult decision to increase our delivery rates. (March 2026). 

Even with this change, our charges will remain below what we are actually charged by our delivery provider. We have also chosen not to switch to a cheaper courier, as this often leads to a higher risk of missing or damaged parcels — something we want to avoid for our customers.

We are unable to send any chilled or frozen goods outside of the Northampton area.

 Please give us at least 3 working days for orders placed.

Please see below for new rates for Scotland.

We have suspended deliveries to Northern Ireland, Due to Brexit agreements the cost of sending products can far exceed the cost of the products themselves!!!

NEW - Collection point in Camphill Communities Milton Keynes

Delivery to Camphill Communities Cafe & shop
Japonica Lane, Willen Park, Milton Keynes MK15 9JY
You can collect at no extra charge on Thursday afternoons after 1.30pm

Collection point in Wolverton

Delivery to MK Christian Foundation, The Square, Wolverton, Milton Keynes, MK12 5HX
You can collect from the Christian Foundation at no extra charge on Thursday afternoons after 1.30 pm

Collection from our Store free of charge

We do support buying groups. These are for example a church group that will place orders individually but have the delivery to one fixed address for collection on set dates. Please contact us for more details. In these cases, there are no charges for delivery.

Please enter the group delivery name and address in the shipping address form in the checkout section. 

Delivery Schedule We will normally send your order to you within 5 business days. This may be different if there are set delivery days for your area or group.

 You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

 You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Start shopping here

Daily Bread Co-operative is committed to data protection and handling, collecting, storing and using data safely and responsibly.  This Privacy Policy sets out our commitment of protecting personal data and how we implement that commitment with regards to the collection and use of personal data – whether this is on our website or generally for our customers.

We have included a whole host of information on when and why we collect personal information – but if you still aren’t sure, or have any questions, you can contact our Data Protection Officer directly, who will address any concerns. Just to clarify, we do not sell, rent or trade email lists with other firms, business, partners or third parties for marketing purposes. We will only ever contact you with business relevant content.

Daily Bread Co-operative Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Cookies are alos used to :-

 Site Experience – These are required for the operation of our website.

– Analytical – These allow us to recognise and count the number of users of our website and see analyse user behaviour on our site.

– Functionality – These improve the functional performance of our website and make it easier for you to use.

– Targeting – These record your visit to our website, the pages you have visited and the links you have followed.

We also use Google Analytics and there will be monitored links to various Social Media platforms on our website, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Data Protection

When you shop on the dailybread.co.uk website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, (and a password if you register with the site, encpyted ).

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any personal information which you provide to us and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

Processing your orders; for statistical purposes to improve this Website and its services to you; to serve Website content and advertisements to you; if you consent, to notify you of products or special offers that may be of interest to you.

To administer this Website;

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

We respect your privacy. The personal information that you give us is held with care and in utmost security. We do not sell, rent or transfer this information to third parties for their marketing purposes.

GDPR (General Data Proctection Policy)

In addition to the above we want to highlight and be clear how we have received customer information and how it is processed to comply with GDPR.

We have in the past and will continue to do so collect customer details with consent and with the option to have that consent and your information to be removed at any time by you the customer.

The on line shop processing

Your consent is given when you buy from us that your contact details which would include your name, address (this may include both a billing address and delivery address), Telephone number and email address, will be processed and stored to allow us to process your order, and any notes you have given during the order process. The online system will also keep a record of any past purchase from yourselves. Card payment details are not stored or processed using our online shop on our web server. Payments are processed via Sagepay and on occasion PayPal. This we believe is a better security method than storing all details together in case of a security beach by not having detailed payment information in the same place. When you visit any part the website it is using TLS level secure access (this is the improved standard to SSL). This means your information is encrypted between you and the web server. 

Your order may be printed out to enable the order to be picked and processed. Also to be clear that your payment details are not printed apart from the note you may have paid. 

You have the right to have your information removed, this will mean that if you wish to purchase from us on line again then you will need to re register. The process to have your details removed are by sending that request to us via our contact form with the subject 'remove from shop'. We will confirm this with you before deleteing your information. If you are a business there may be a requirement to keep this information for VAT purposes.

Newsletter - Mailing list sign up

Your are able to sign up on this website and via our social media sites for emails from us to be sent which may include our newsletter we publish, up and coming events and offers.
We do not send a constant stream of emails out unlike other companies.

As part of the registration process for our mailing list via this website, we collect personal information. We use that information to send you relevant content; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use our own email system to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our content. For more information, ou can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us in at This email address is being protected from spambots. You need JavaScript enabled to view it.

To repeat our commitment that we will never pass on these details or buy in mailing lists.

The other method of joining the mailing list is by another direct method or entering a competition. The forms we use online and paper will ask if you consent to be added to the mailing list. Once any competition is over apart from the winner(s) being contacted and those that have given consent to be added to the mailing list the information is then destroyed.

We have always used the above methods of subscribing people, this means we have always given the option to 'opt in'  so therefore not using 'pre ticked' boxes

Customer data on Daily Bread's Computers and paper records

 Access to our internal computer systems and external internet services are restricted and password protected. We will hold backups of our online shop and mailing list. Our EPOS (Electronic Point of Sale) till system will hold some customers and supplier information who will have an account with us. This enables us to record and issue invoices and statements and make payments as needed. 

Data Sharing

We will only pass on information about you or your business to third parties to enable us to perform services requested by you or with your prior consent.

In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold on you or your business. Email your request to our Data Protection Officer:

John Clarke

This email address is being protected from spambots. You need JavaScript enabled to view it.